Here are some of the recent comments we’ve received from residents and their families. Quotes are taken from letters written to the Care Home as well as recent quality Assurance Reviews completed by residents living at the Care Home and their families to gain their views.
All of you gave of your best to make Mam's stay with you a comfortable and happy one.
Dear Jackie and Staff
I’m writing on behalf of the family to thank you sincerely for all the wonderful care and kindness that you gave to Mam while she was with you. Hawksbury House is a special place. From the very beginning we were welcomed into a warm and loving family and that feeling has never changed.
All of you gave of your best to make Mam’s stay with you a comfortable and happy one. She was always treated with sensitivity and respect and she always felt safe and secure knowing she was with friends who cared.
During the last weeks of her time with you when she went into a decline your support and understanding of her feelings and ours was exemplary. We shall greatly miss not coming to Hawksbury on a regular basis but you will always hold a special place in our hearts.
Wishing you Jackie and Family, staff and residents every good wish and blessing for this New Year.
Thank you for all the care you have given
To all the staff at Hawksbury House
I would like to thank you all for the care you have given to my Gran over the past seven years. You all looked after her with such good humour and it was always reassuring to know that she was in safe hands whilst she lived at Hawksbury House.
Thank you again.
Best care possible
“Our love of the home is based on the knowledge that Mum is getting the best care possible from a dedicated friendly staff which ultimately results in Mum’s contentment.
Good team spirit
“Thank you for the good team spirit and for being consistently good!”
Very high standard
“We have always found the service to the residents at Hawksbury House to be of a very high standard.”
Caring and considerate
“The Manager and staff at Hawksbury House always give their best. They are caring and considerate, sensitive to the residents and their families. Staff are a credit to the Home.
Staff are well trained
“Staff are well trained and have common sense and life experience which is essential in caring for the elderly and with dementia patients”.
Always a lovely smell of home cooking
“There is always a lovely smell of home cooking when we visit Hawksbury House – just what you’d expect to find in a real home.